Make a

We’re here to help get your business back on its feet.

For emergency response, please phone us on 0800 129 237 (0800 1 CYBER).

Our cyber incident
response process.

  • Step 1: Report a cyber event

    Call the 24/7 cyber event reporting line 0800 129 237.

    Contact us online

    Advise us through your insurance broker.

    The incident response team is available 24/7, 365 days a year. We help you manage and respond to the cyber event and get you back to your best.

  • Step 2: Cyber event management and response

    Understand the issue.

    Determine the best approach.

    Appoint the appropriate response team, which could include:

    • IT forensics
    • public relations
    • legal counsel
    • credit monitoring
    • negotiator and government liaison
    • forensic accounting.
  • Step 3: Recovery

    Get you back to your best.

    Incident response team performs remediation and recovery actions to get your business back in business:

    • minimising the threat/impact
    • mitigating further loss to the business
    • assisting the business recovery
    • remediation.
  • Step 4: Post cyber event

    Once the business is operational, provide:

    • recommendations on system enhancements
    • post-incident assistance
    • management and consultation based on lessons learned.

Initiate your
claim now.