Make a
Claim.

Our cyber incident
response process.

• 

  Step 1: Report a cyber event

  Call the 24/7 cyber event reporting line 0800 129 237.

  Contact us online claims@emergenceins.co.nz.

  Advise us through your insurance broker.

  The incident response team is available 24/7, 365 days a year. We help you manage and respond to the cyber event and get you back to your best.

• 

  Step 2: Cyber event management and response

  Understand the issue.

  Determine the best approach.

  Appoint the appropriate response team, which could include:

  • IT forensics
  • public relations
  • legal counsel
  • credit monitoring
  • negotiator and government liaison
  • forensic accounting.
• 

  Step 3: Recovery

  Get you back to your best.

  Incident response team performs remediation and recovery actions to get your business back in business:

  • minimising the threat/impact
  • mitigating further loss to the business
  • assisting the business recovery
  • remediation.
• 

  Step 4: Post cyber event

  Once the business is operational, provide:

  • recommendations on system enhancements
  • post-incident assistance
  • management and consultation based on lessons learned.