Terms and conditions of trade

Emergence NZ Limited NZBN 9429051153861 (FSP 1005174)

Effective date: 1 June 2023

These Terms and Conditions of Trade (Terms and Conditions) shall replace any prior or existing service agreement between Emergence NZ Limited (Emergence) or any related Emergence entity and any Financial Service Provider (Broker) Licensed Insurance Broker (Broker), from the Effective Date. Any Broker wishing to advise on, arrange or sell general insurance products provided by Emergence agrees to be bound by these Terms and Conditions.

1. Background

The Broker wishes to advise on, arrange or sell general insurance products provided by Emergence subject to the Broker’s Financial Service Provider registration and any Licence authorisation (NZFSPL).

The Broker agrees to be bound by these Terms and Conditions. In consideration of the Remuneration (set out at section 1.8 below) by Emergence, the Broker agrees to advise, arrange or sell general insurance products provided by Emergence.

2. Relationship

The Broker holds an NZFSPL authorisation to advise on, arrange or sell general insurance products to either retail or wholesale clients (or both). Broker will advise Emergence immediately if the NZFSPL is varied, suspended or cancelled.

The Broker acts as agent for their clients and is not an agent of Emergence nor do these Terms and Conditions create any form of binder, employment, joint venture or partnership. The Broker will not provide or purport to provide any financial services on behalf of Emergence. The Broker is also responsible for the actions and omissions of its authorised representatives, agents, employees and contractors.

Emergence acts as agent for insurers.

1.3 Arranging Insurance – Closings & Hold Covered

The Broker must accept the offer for the contract of insurance in writing prior to or on the inception date and provide Emergence with all proposal forms (where applicable) and closing instructions received from the insured within 14 days from the inception date of the contract of insurance, unless written instructions have been provided by Emergence advising of an alternate timeframe.

The contract of insurance will be as per the written offer provided by Emergence and any subsequent documents or other conduct including any counteroffer from the Broker will have no effect unless confirmed in writing by Emergence.

Hold covered terms may be available in limited circumstances upon written request and at the sole discretion of Emergence.

4. Insureds

Emergence will only directly contact insureds in the following circumstances:

  • Promoting, marketing and selling its services or products to the general public or to groups of persons who are members of a specific industry, association, profession, club or ethnic community provided that in doing so it does not target any client of the Broker specifically;
  • Pursuant to statutory requirements;
  • If requested by the insured in writing;
  • If required in relation to a claim; or
  • If following reasonable efforts, Emergence has been unable to provide the Broker with any of the
    relevant notices and information required pursuant to statutory requirements.

5. Duty of Disclosure

The Insured has a duty of disclosure under the Insurance (Prudential Supervision) Act 2010; Insurance Law Reforms Act 1977; Insurance Law Reforms Act 1985; Fair Trading Act 1987.

The relevant duty of disclosure is also set out in the policy wording or insurance documentation associated with the contract of insurance.

6. Payment of Premium, Fees and Statutory Charges

The Broker will remit premium on a net of commission basis and any applicable fees and statutory charges on a gross basis to Emergence within 60 days of the contract of Insurance’s inception date.

All collected premium, applicable fees and statutory charges are to be held in a trust account in accordance with statutory provisions.

7. Remuneration

Emergence will pay the Broker commission on each base premium in accordance with the rates agreed between the parties. For the avoidance of doubt, the base premium is exclusive of statutory charges (including GST) or any other fee.

Any change to the Broker commission will be communicated by providing 30 days’ written notice to the Broker.

8. Cancellation of the Contract of Insurance

Emergence, on behalf of the insurer, will have the right to cancel the contract of insurance if premium is not paid within 60 days in accordance with the terms of the contract of insurance and these Terms and Conditions.

Any interim contracts of insurance will be cancelled in accordance with the Insurance Law Reforms Act 1985.

Any instalment contracts of insurance, if offered, will be cancelled in accordance with the Insurance Law Reforms Act 1985.

Subject to the terms of the contract of insurance, Emergence maintain any other rights under the Insurance Law Reforms Act 1985 to cancel the contract of insurance.

Emergence must notify the Broker of any intention to cancel or avoid a contract of insurance. If a contract of insurance is cancelled following the cooling off period (14 days if applicable), the premium refund will be made up of two components:

(i) a prorated percentage of the net premium received by Emergence; and
(ii) a prorated percentage of commission earned by the Broker for arranging the contract of insurance.

Note: Fees are non-refundable unless the contract of insurance is cancelled within the cooling off period (if applicable) or is a full term cancellation.

In the circumstance where a fee is payable and/or premium is non-refundable as a result of cancellation this will be disclosed in the policy wording or insurance documentation associated with the contract of insurance.

9. Claims

The Broker will provide all reasonable assistance to Emergence, or a party nominated by Emergence or the insurer, in respect of all claims and agrees that any claim will only be met upon receipt of all outstanding premium and other fees and statutory charges for that contract of insurance.

10. Electronic distribution

Emergence will issue policy documentation electronically to an email address nominated by the Broker.

Each electronic communication will be deemed to be received by the Broker within 24 hours after it leaves the Emergence information system.

The Broker is responsible for ensuring that the email address provided to Emergence is up to date and current. The Broker must contact Emergence if the email address provided needs to be updated.

If the Broker chooses to distribute insurance documentation via electronic means, the Broker must comply with the Reserve Bank of New Zealand and any other statutory or regulatory requirements.

11. Marketing material

Any marketing material for the Emergence products created or developed by the Broker must be approved by Emergence. Also, the Broker will not change any marketing material provided by Emergence without the prior written consent of Emergence.

12. Compliance with applicable requirements

The Broker will at all times comply with all statutory and regulatory requirements, and codes affecting the Broker’s business.

13. Indemnity

Each party indemnifies the other, on demand, for all claims, damages, judgments, losses, costs (party/party basis) and expenses to the extent that they are reasonably incurred in connection with any breach by a party of either these Terms and Conditions or statutory requirements. The indemnity survives the expiry or termination of these Terms and Conditions.

14. GST

Where GST is payable, it must be calculated and paid in accordance with the Goods and Services Tax Act 1985. All amounts referred to in these Terms and Conditions are GST exclusive.

15. Recipient created tax invoice (RCTI)

Both parties agree that they are parties to a RCTI Agreement for the purpose of dealing in insurance products and declare that these Terms and Conditions apply to supplies to which a tax invoice relates.

Emergence may issue tax invoices for the supplies, in which case the Broker will not issue tax invoices for the supplies. Both parties are registered for GST and will notify the other if the registration ceases. Both parties agree to comply with the Inland Revenue requirements for a valid RCTI, which may be amended from time to time.

16. Records

The Broker will retain all records including correspondence (whether electronic or otherwise) either created by or supplied to the Broker for the purpose of providing financial product advice or dealing with the insurance products under these Terms and Conditions for a minimum of seven years or longer if required by any statutory requirements.

17. Dispute resolution

The parties will attempt in good faith to negotiate any dispute between them in connection with these Terms and Conditions within 30 days after written notice from a party. If the parties cannot resolve the dispute by negotiation within 30 days from the original written notice, they will mediate in accordance with the New Zealand Dispute Resolution Centre guidelines for commercial mediation then in operation (www.nzdrc.co.nz).

18. Privacy

The Broker, if providing Emergence with personal information about individuals, will comply with all relevant obligations under the Privacy Act 2000, including having made or making the individual(s) aware that their personal information will be disclosed to Emergence and handled in accordance with the Emergence Privacy Policy (www.emergenceins.co.nz/privacy).

19. Confidentiality

Subject to section 4 (Insureds), during and after termination of these Terms and Conditions, each party must keep confidential and must not use the other party’s Confidential Information except as necessary to perform under these Terms and Conditions or as required by law.

If a government, regulatory authority or court orders a party to disclose Confidential Information, that party will, to the extent permitted, immediately advise the other party and will disclose only such of the Confidential Information necessary to comply with the order.

Nothing in this section 19 (Privacy & Confidentiality) restricts the use or dissemination of Confidential Information obtained lawfully from a third party.

Each party authorises the other to disclose its Confidential Information to its insurers, (re)insurers, actuaries, auditors, professional advisors and any related bodies corporate.

This section 19 survives termination.

Confidential Information means all information, data, practices and techniques relating to a party, or a related body corporate, customers, competitors, business, operations, strategies, computer systems, marketing systems and intellectual property or other property of which the other party becomes aware in negotiating or performing under these Terms and Conditions.

Confidential Information does not include information that is in the public domain or later comes into the public domain (unless it came into the public domain by a breach of confidentiality).

20. Termination & variation

These Terms and Conditions may be varied by Emergence without cause by providing the Broker with 30 days’ written notice, unless the variation is to comply with a statutory requirement where immediate notice will apply. Further, these Terms and Conditions may be terminated without cause by either party by providing 30 days’ written notice to the other or immediately if a party has its AFSL varied, suspended or cancelled.

Emergence reserves the right to terminate these Terms and Conditions immediately by providing written notice to the Broker if the Broker is subject to an insolvency event, breaches a condition or engages in serious misconduct including fraudulent activity, or there is a statutory requirement.

As soon as practicable after any termination of these Terms and Conditions and in any event within 90 days, each party must pay all money owed to the other if any, after taking into account any adjustments required and the Broker must return at its own expense all documents including marketing materials supplied by Emergence.

Contact details

A party will provide notice to the other of any change of address, telephone and facsimile numbers and email address as soon as practicable after such change.

21. Inconsistency & no assignment

In the event of any inconsistency between these Terms and Conditions and the policy wording or insurance documentation associated with the contract of insurance, the policy wording or insurance documentation will take precedence.

The Broker may not assign its rights or transfer obligations under these Terms and Conditions without the prior written consent of Emergence.

22. Governing law

These Terms and Conditions will be governed by the laws of New Zealand and the parties irrevocably submit unconditionally to the non-exclusive jurisdiction of the Courts of New Zealand and any courts which may hear appeals from those Courts.